Annex 4: Financial Inclusion Metrics

3 min read1 sections457 wordsIPS Reference Guide v1.0

1. Overview

Metric	Description		Measurement Method
Access and Adoption Metrics
Registration Rate	Percentage of eligible population registered for instant payment services.		Survey data, provider statistics
Active User Rate	Percentage of registered users who actively use the system (e.g., at least once per month)		Transaction data from payment providers
Demographic Penetration	Adoption rates across different demographic groups (age, gender, income, education, rural/urban)		Surveys, provider data with demographic information
Geographic Coverage	Percentage of regions/districts with access to instant payment infrastructure		Provider coverage maps, infrastructure data
Digital Divide Reduction	Narrowing gap in digital financial service usage between privileged and underprivileged groups		comparative analysis
Usage and Transaction Metrics
Transaction Volume	Number of transactions per user per time period		Payment system data
Transaction Value	Average and median value of transactions		Payment system data
Transaction Types	Distribution of transaction purposes (e.g., P2P, bill payments, merchant payments)		Categorized transaction data
Frequency of Use	How often users engage with the system		Transaction timestamps analysis
Time of Use	Distribution of transactions across different times of day/week		Transaction timestamps analysis
Substitution Effect	Reduction in cash usage or other payment methods		Surveys, comparative payment method data
Cost and Affordability Metrics
Transaction Fees		Direct cost per transaction to user	Provider fee schedules
Fee as Percentage of Transaction		Transaction fee relative to amount transferred	Calculated from fee schedules
Fee as Percentage of Income		Transaction costs relative to user income levels	Fee data combined with income surveys
Total Cost of Ownership		All costs associated with using the system (device, data, fees)	Comprehensive cost analysis
Cost Comparison		Cost relative to alternative payment methods	Comparative analysis of payment options
User Experience and Trust Metrics
System Reliability		Percentage of successful transactions	System performance data
Transaction Speed		Average time to complete a transaction	System performance data
User Satisfaction		Overall satisfaction with the payment system	User surveys,
Ease of Use		Perceived simplicity of completing transactions	Usability surveys
Trust Level		Users' confidence in system security and reliability	Trust assessment surveys

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